Delivery and shipping
Shipping & Delivery
At EMERALD, we aim to prepare and deliver your order as smoothly and efficiently as possible. Please review the following shipping and delivery information before completing your purchase.
Order Processing
Orders are processed after successful payment confirmation.
Please note that order preparation times may vary depending on product availability, order volume, and whether the item requires any requested alterations.
Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
Delivery Within Bahrain
We offer delivery across the Kingdom of Bahrain.
Delivery times are estimates and may vary depending on the delivery location, order volume, public holidays, and circumstances beyond our control.
The applicable delivery fee will be displayed at checkout before payment is completed.
International Shipping
EMERALD offers international shipping to selected countries.
Available shipping destinations, shipping charges, and applicable delivery options will be displayed at checkout based on the customer’s delivery address.
Estimated delivery times may vary depending on the destination, courier service, customs procedures, and other circumstances beyond EMERALD’s control.
Shipping & Delivery Charges
Shipping and delivery charges are calculated according to the destination and available delivery method and will be clearly displayed at checkout before the customer completes the order.
Any additional charges resulting from an incorrect or incomplete delivery address provided by the customer may be the customer’s responsibility.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other charges may be imposed by the destination country.
Unless otherwise stated at checkout, any such customs duties, import taxes, or fees imposed by local authorities are the responsibility of the customer and are not included in the product or shipping price paid to EMERALD.
EMERALD is not responsible for delays caused by customs clearance procedures.
Delivery Information
Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, delivery address, and contact number.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery charges may apply to arrange another delivery attempt.
Delivery Delays
While we make every effort to ensure orders are delivered within the estimated timeframe, delivery dates are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, customs procedures, public holidays, weather conditions, or other unforeseen events.
Where possible, EMERALD will assist customers with delivery-related inquiries.
Receiving Your Order
Customers are encouraged to inspect their order upon receipt.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible and provide your order number along with clear photographs of the item.
Any return or exchange will be handled in accordance with our Return & Exchange Policy and applicable consumer protection laws.
Contact Us
For any questions regarding shipping or delivery, please contact us and include your order number:
Email: Emeraldabaya4@gmail.com
General Terms
By placing an order with EMERALD, the customer acknowledges and accepts this Shipping & Delivery Policy.
EMERALD reserves the right to update this policy when necessary in accordance with applicable laws and operational requirements.