Privacy policy

Privacy Policy


At EMERALD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.


By using the EMERALD website or providing us with your personal information, you acknowledge that you have read this Privacy Policy.


1. Information We Collect


When you visit our website, place an order, create an account, or contact us, we may collect certain personal information, including:


  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Payment-related information
  • Communications and inquiries sent to us
  • Website usage and technical information, such as device type, browser information, IP address, and cookies, where applicable


Payment information may be processed securely by third-party payment service providers. EMERALDdoes not necessarily receive or store your complete payment card details.


2. How We Use Your Information


We may use your personal information to:


  • Process, confirm, and fulfill your orders.
  • Arrange shipping and delivery.
  • Process exchanges, returns, and refunds where applicable.
  • Communicate with you regarding your orders or inquiries.
  • Provide customer service and support.
  • Verify and process payments.
  • Maintain and improve our website, products, and services.
  • Detect or prevent fraudulent or unauthorized transactions.
  • Comply with applicable legal, regulatory, accounting, and administrative requirements.
  • Send marketing communications where permitted by applicable law and, where required, with your consent.


3. Payment Information


Payments made through our website may be processed by authorized third-party payment providers.


Your payment information is handled in accordance with the security and privacy practices of the relevant payment provider.


EMERALD does not sell or trade customers’ payment or personal information.


4. Sharing Your Personal Information


We do not sell or rent your personal information.


We may share personal information only when reasonably necessary with trusted third parties involved in providing our services, including:


  • Payment service providers.
  • Shipping and courier companies.
  • Website and e-commerce service providers.
  • IT, hosting, and technical service providers.
  • Professional advisers or service providers where reasonably necessary.
  • Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law.


We aim to limit the information shared to what is reasonably necessary for the relevant service or legal purpose.


5. International Orders


For international orders, certain personal information, such as your name, address, telephone number, and order details, may need to be shared with international courier companies, customs authorities, or other parties involved in processing and delivering your order.


Where personal information is transferred outside the Kingdom of Bahrain, we will handle such transfers in accordance with applicable data protection requirements.


6. Cookies & Website Technologies


Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage, improve the shopping experience, and support analytics or marketing activities where applicable.


You may be able to manage certain cookie preferences through your browser or any cookie settings made available on our website.


Disabling certain cookies may affect the functionality of some parts of the website.


7. Marketing Communications


Where permitted by applicable law, we may use your contact information to send you information about EMERALD products, collections, offers, or updates.


Where consent is required, marketing communications will only be sent with the appropriate consent.


You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.


8. How We Protect Your Information


We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.


However, no method of electronic transmission or storage can be guaranteed to be completely secure.


9. Retention of Personal Information


We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes, and meeting applicable legal or regulatory requirements.


When personal information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable law.


10. Your Privacy Rights


Subject to applicable law, you may have rights regarding your personal information, including the right to request access to your personal information and, where applicable, request its correction, updating, deletion, restriction, or otherwise exercise rights provided under applicable data protection laws.


Certain requests may be subject to legal exceptions or retention requirements.


To submit a privacy-related request, please contact us using the email address below.


11. Third-Party Services & Links


Our website may contain links to, or use services provided by, third parties.


EMERALD is not responsible for the privacy practices of independent third-party websites or services. We encourage customers to review the applicable privacy policies of those third parties.


12. Children’s Privacy


Our website and products are not intended to collect personal information directly from children without appropriate authorization where required by applicable law.


If we become aware that personal information has been collected in circumstances that do not comply with applicable legal requirements, we will take appropriate steps to address the matter.


13. Changes to This Privacy Policy


EMERALD reserves the right to update or amend this Privacy Policy when necessary to reflect changes in our business practices, website services, or applicable legal requirements.


Any updated version will be published on our website.


14. Contact Us


If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:


Email: Emeraldabaya4@gmail.com


Applicable Law


This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the Kingdom of Bahrain, including applicable personal data protection requirements.